Help Page + FAQ
How can I pay for my order?
We accept Visa, MasterCard, American Express or regular bank account payments PayPal, a service you do not need to sign up for to use! We also accept payment by Bank Transfer. If you choose this last one please send us an e-mail with your request to firstname.lastname@example.org and wait for our e-mail with the information.
How long will my order take to arrive?
Orders to Portugal will arrive within 3-5 days, to Europe within 5-8 days and to the rest of the world within 10-15 days. This can however varies from country to country within the she region..
Do you ship worldwide?
We ship internationally but we do have some restrictions and at this time we do not ship to the following countries: Afghanistan, Angola, Armenia, Azerbaijan, Belarus, Bolivia, Burma, Congo, Cuba, Georgia, Iran, Iraq, Ivory Coast, Kazakhstan, Kyrgyzstan, Liberia, Moldova, Nigeria, North Korea, Russia, Russian Federation, Sierra Leone, Somalia, Sudan, Syria, Tajikistan, Turkmenistan, Ukraine, Uzbekistan, China, Philipines, Malaysia, Ghana and Singapure (This list is subject to change.)
Will I get a tracking number for my shipment?
Yes! You will receive a confirmation email with a tracking number about 2-3 business days after your order is placed. Make sure you also check your SPAM folder just in case our email gets stuck there.
Will you restock sold out items?
We work with a very limited number of garments in each fabric so once it is sold out we don´t do that exact same style/pattern again but you´ll find some similar ones with different fabric combinations! Keep checking back as the goal is to continually create similar styles with different patterns.
Can I return or exchange an item I have ordered?
Yes, but you will need to cover return shipping costs.
Portugal – 4.50€
Europe (EU) - 8.00€
Rest of the World – 11€
The styles have been created so that your child can continue to wear them even as s/he grows - simply adjust the waist band and fold/unfold the trousers.
For your reference please note that the trousers have approximately the following measures:
1Y - 47 cm long
2Y - 55 cm long
4Y - 62 cm long
6Y - 70 cm long
At this time we only make clothing for children from 1 to 6 years.
How can I get a hold of you?
You can reach us at email@example.com or at our Facebook page (https://www.facebook.com/cappiesandlanas)